Shipping and Returns Policy

Shipping and Returns Policy

Welcome to rauaaofficial.com, operated by Modiste Trading Company FZE (“we,” “our,” or “us”). We strive to provide you with the best shopping experience and exceptional service. Please review the following information regarding our Shipping and Returns Policy.

Shipping:

Shipping Locations:

We currently offer delivery across the GCC (Gulf Cooperation Council) countries and will soon expand to accept international deliveries.

Shipping Fees:

• UAE: AED 20
• Rest of GCC: AED 30

Shipping Method:

All orders will be shipped through our reliable courier service to ensure timely and secure delivery.

Order Processing Time:

We process orders within 5 working days of receiving the authorized payment.

Transit Time:

The approximate transit time is 3-4 working days. Please note that this timeframe is subject to the shipment pickup by the respective courier and customs clearance.

Returns:

Return Policy:

If, for any reason, you need to return your purchased item, we offer a 7-day return window from the date of receiving your purchase. To be eligible for a return, the item must be in an unused condition with the original tags and labels attached to the garment. Modiste Trading Company FZE is not responsible for the return delivery costs. However, if a damaged item was delivered, all expenses of the return will be borne by Modiste Trading Company FZE.

Exchanges/Alterations:

Please note that we do not accept exchanges or alterations for items purchased from our retail partners. Kindly contact the original store of purchase regarding their return policy.

Requirements:

To provide you with the best shopping experience at rauaaofficial.com, we offer the following features:

User Accounts:

Customers can create an account on our website by submitting their email id, name, address, and other necessary details.

Easy Product Search:

Customers can conveniently search for products by using different keywords like name, category, etc. They can also refine their search results using filters such as price, product type, size, etc.

Detailed Product Views:

Customers can view products with detailed descriptions, high-quality images, and a zoom-in option for better assessment.

Order Status Tracking:

Customers can check the status of their orders on our website, keeping them informed throughout the shipping process.

Secure Payment Gateway:

To ensure safe and hassle-free transactions, we offer an integrated payment gateway for customers to make their payments.

Order Confirmation Email:

After placing an order on our website, customers will receive an email confirmation to verify their purchase.

Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping and Returns Policy, please contact us using the information below:

Email: info@rauaaofficial.com

Contact Number: +971 52 429 7925